Ok… we don’t like rules and restrictions either, but there are a few….
Local Residents Policy
This is a travel-focused hostel, and Billie aims to provide lodging to travelers from afar, most of whom are adventuring in Alaska for the very first time. To best meet the needs of these visitors, Billie does not accept local residents. She may provide an exception with proof that you are attending a local event or getting ready to attend UAF, or evidence of onward travel or something similar.
If you are a local resident, Billie is happy to direct you toward other lodging options in the area.
Cancellation & Changes Policy
This is a small hostel, and it takes time to offer the space to someone else. There is a no charge for cancellations made 48 hours before your check-in day. Cancellations made with less than 48 hours of notice before your arrival day will incur a charge of the full amount of the reservation.
EXAMPLE: if you are arriving on July 4, then you would need to cancel by the end of the day on July 1st to avoid any charges.
(All times are local Fairbanks time).
Billie is happy to help accommodate you, if possible, with any changes you may require.
Early departures are generally non-refundable, but please let her know if you expect to leave before your departure date and you may discuss it.
You must cancel using the same booking engine that you used to make your reservation (i.e., hostelworld, booking.com, AIRBNB etc.).
If you used the hostel website to make your reservation, then please send an email or call Billie directly.
You must provide your credit card details in advance to hold your space. The card may be charged up to 48 hours before your arrival DAY (at which point the reservation becomes non-refundable). If the card is declined for whatever reason, the reservation will be cancelled without prior notice.
Please, unless you have arranged with Billie personally, she cannot accept third-party payments or third party reservations.
If you are NOT one of the people arriving on the reservation then you MUST cancel and contact Billie directly.
As you will discover, if you arrive into Fairbanks by air, there are A LOT of “around midnight arrivals.”
If your flight arrives after midnight, please make sure your reservation includes the previous date, or your space will NOT be available until 10am.
EXAMPLE: If your flight is landing at 1am on July 4, then your reservation must include July 3rd as well. Otherwise, you are welcome to check-in at 10am on July 4.
If you are on one of these flights, then let me know so that I may send you late check-in instructions.
IF you have a late departure, you are welcome to hang out at the hostel until your departure or go out and explore the local area.
I am happy to store your things (large and small) for you until it is time to leave. The hostel is too small for individual lockers, but Billie does have a locked secure garage, and her own private area to keep things safe for you.
As much as Billie is honored that you wish to stay, the hostel is not set up to accommodate long-term guests. To maximize the number of travelers who have the chance to visit, there is a maximum stay of up to 10 days, unless pre-arranged in advance.
Minimum Age and Families
Guests must be 18 years or older to stay in the dorm style rooms (shared rooms).
12 -17 years of age may stay in a PRIVATE room IF accompanied by a parent or guardian during their stay and prior approval from Billie.
Billie wishes she could allow all of our furry friends, but as this is a shared setting and also my own residence, I do NOT allow pets of any kind.
There is family member who has a pug named Otis who comes over to visit now and then. If you’d rather not be around a dog, then this may not be the place for you.
If you are a group of 5 or more, then you MUST contact Billie directly to make the arrangements. The cancellation policy is different for groups and must be made with Billie directly (info@AlaskaHostel.com).